Challenge and Opportunity

A Delicate Balance: Budget, Staff and Customer Service

G2E Challenge & Opportunity IconCost-cutting is the first option available to casino operators when revenues begin to decline. In this podcast episode, experts discuss how to weigh each line item on a budget against the others to best determine which cuts can be made with the least detriment of your customer experience. Suggestions on how to reduce staff while preserving the positive morale of remaining employees are also reviewed.

Presenter:
Walt Power, COO, New Cotai Entertainment, LLC

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