The math is usually straightforward, so it’s often surprising that some casino operators ignore it to focus on their gut feelings – gut feelings that often end up costing your property money. But it’s not just the math that is overlooked; often customer relationship development is the most neglected part of the equation. At this session, enjoy a hilarious (and true) account of the 10 dumbest things table game operators often do. Max Rubin lampoons some bizarre and absurd practices while explaining how and why these illogical policies do nothing but cost casinos money. Come learn from other people’s mistakes!

Speaker:
Max Rubin, President, Max Rubin Enterprises