Interviewing and investigative practices require proper techniques and training. The results are used by management who rely on facts to take the appropriate action that will contribute to the resolution of disputes and investigations. In this podcast episode, these practices are discussed and cultural boundaries were emphasized, as well as effective interviewing techniques for dispute resolution.

Presenters:
Michael Gore, Asian Gaming Consultant
Norman MacKillop, Managing Director, Macau, Spectrum OSO Asia Ltd.