While it seems obvious that the customer should be at the center of every casino’s universe, it’s sometimes difficult to effectively promote that idea to employees. During this session, a human resources trainer explains how to make your employees care more about the patron and offer suggestions on how to get them to see customers in a different light. Learn about employee reward methods for positive behavior, including guaranteed quarterly bonuses based on improved courtesy performance as measured by a comprehensive and sophisticated metric.


Moderator:
Martin Baird, CEO, Robinson & Associates

Speakers:
Marcus Diaz, Director of Training & Development, Casino del Sol
Christopher McGivern, Vice President Human Resources, Viejas Enterprises
Wendy L. Nutt, Vice President of Labor Relations, MGM MIRAGE
Vic Taucer, President, Casino Creations